Service

After sales method one

Phone handling: Within 5-10 minutes of receiving a complaint call, our company will have professional maintenance personnel conduct a phone follow-up or provide one-on-one debugging guidance via WeChat video. If replacement parts are needed, our company will send them out by express delivery on the same day and provide video guidance on how to replace and install them.

After sales method two

If the first method cannot solve the problem, our company will conduct on-site repairs within 12-24 hours, limited to the Guangdong region. If the video cannot solve the problem outside the province, if the small parts are damaged, our company can send the parts by express delivery. After receiving them, we will provide video guidance for on-site staff to replace them;

After sales method three

If methods one and two cannot meet your company's requirements, you can communicate with our responsible person to confirm your company's designated requirements for technical training and after-sales service methods;

Note: During the warranty period, if there are any abnormal problems with the machine under normal use, our company will be responsible to the end, and all costs will be borne by our company; Our company also provides lifelong repair services for damages caused by human factors, uncontrollable factors, and damages beyond the warranty period, at a reasonable cost; Our company provides long-term product usage guidance and after-sales consulting services.

Warranty service: All machines of our company are guaranteed for 12 months from the date of purchase, with lifetime maintenance. Consumables (molds, blades, etc.) are excluded from the warranty if they are damaged by human factors.

Company address: 2nd Floor, Building B, No. 2 Linzhong 1st Street, Qingxi Town, Dongguan City, Guangdong Province

Company email: 18922520163@163.com

Sales Tel: 18922520163 Manager Su (wechat same number)

After sales phone number: 13412742332 Manager CAI (wechat same number)